Q. What geographic territories does Town & Country serve?
Town & Country Resources places Nannies and Estate Staff in the San Francisco Bay Area and greater Northern California. Our clients and qualified household staff professionals span the following areas: San Francisco County, Santa Clara County – including Campbell, Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Saratoga, Sunnyvale; San Mateo County – including Atherton, Belmont, Burlingame, Half Moon Bay, Hillsborough, Menlo Park, Millbrae, San Carlos, Portola Valley, Woodside; Contra Costa County – including Alamo, Blackhawk, Danville, Diablo, Lafayette, Livermore, Moraga, Pleasant Hill, Walnut Creek; Marin County - including Kentfield, Mill Valley, Ross, San Rafael, Sausalito, Tiburon; East Bay including Alameda, Berkeley, Oakland, Piedmont, Orinda; Wine Country – including Healdsburg, Napa, Sonoma, St. Helena; Monterey County – including Carmel, Monterey and Pebble Beach.

Q. How does Town & Country Resources find qualified candidates?
A. For more than 25 years, we have been successfully placing experienced candidates in caring homes throughout the San Francisco Bay Area. Our reputation as the leading domestic staffing agency helps us attract top quality professionals. We are proud to work with candidates who have completed long-term assignments through us and have returned to us for further placement. We also use newspapers, online resources and recruit from colleges across the country as well as partner with other leading agencies to conduct nationwide searches for qualified candidates. Then our thorough screening process begins.

Q. What kind of experience does a Town & Country candidate have?
A. The candidates represented by our Agency must have long term professional experience and references in their related field. Our candidate pool consists of a wonderful variety of ages, ethnic and educational backgrounds and experience levels. This diversity allows us to offer you a wide range of profiles to match your unique needs. The candidates represented by our Agency must also have authorization to work legally in the United States.

Q. How does Town & Country Resources screen candidates?
A. The candidates you meet through us will have completed a detailed application as well as a thorough interview with our Placement Counselors. We speak to each reference at length and write up a detailed summary for your review. (We encourage you to speak with these references as well.) In addition to verifying recent work experience, we request legal documentation. As part of our placement process, we conduct several background checks including driving record check, Social Security scan and a criminal background check. If the candidate is placed in a position that includes childcare responsibilities, we request the candidate's CPR certification, TB test, and arrange to have their fingerprints registered with Trustline, California’s background check for in-home childcare providers. Additional background checks can be ordered on an a-la-carte basis.

Q. How do I know which candidate is right for my needs?
A. You will be searching with an experienced Placement Counselor who will help you create a job description that will address your needs. Your Placement Counselor will let you know about all of the appropriate candidates which match your job profile. We schedule candidate interviews at your convenience and tailor your search based on your ongoing feedback. When you meet a candidate you are interested in hiring we will coach you through the Working Interview and help you write a detailed contract.

Q. What is the Agency's Fee?
A. There is a non-refundable $150 Registration Fee that will allow you lifetime access to our qualified candidate pool. If you hire a candidate we refer to you, our Referral Fee is as follows:

All Full Time Nanny, Housekeeper, Professional Caregiver Candidates
15% of gross annual compensation (minimum fee = $3,000)

All Part Time Nanny, Housekeeper, Professional Caregiver Candidates
15% of gross annual compensation (minimum fee = $1,500)

All Baby Nurse Candidates
25% of gross compensation (minimum fee = $25 per day)

All Temporary Candidates
35% of gross compensation (minimum fee = $25 per day)

All Specialized Search Candidates including Chefs and Personal Assistants
25% of gross annual compensation (minimum fee = $3,000)

The Referral Fee includes background checks and Trustline Registration.

In the event that you and your employee separate during the first twelve months of employment, we will offer you a partial credit of your original fee to be applied towards a future search. This credit is pro-rated based on the employee's last day in the position. Our Referral Agreement provides a detailed outline of all of the terms and fees mentioned.

Q. I want to begin my job search with your Agency - what's the next step?
A. You may call our offices at 800-457-8222 to speak with a Placement Counselor. Our office hours are Monday to Friday from 8:30 am to 5:00 pm. Or simply complete this form and a Placement Counselor will get in touch with you.

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