Frequently asked questions

Q. How does Town + Country Resources find qualified candidates?

A. For more than 25 years, we have been successfully placing experienced candidates in caring homes throughout the San Francisco Bay Area. Our reputation as the leading domestic staffing agency helps us attract top quality professionals. We are proud to work with candidates who have completed long-term assignments through us and have returned to us for further placement. We build lasting relationships with our great candidates, and they proudly refer other professionals to us. We also use a variety of other resources, including online resources, social networking, newspapers, campus recruiting, as well as partnering with other leading agencies to conduct nationwide searches for qualified candidates. Then our thorough screening process begins.

Q. What kind of experience does a Town + Country candidate have?

A. The candidates represented by our Agency must have long-term professional experience, including substantial in-home experience, and strong references in their related field. We are constantly recruiting to build our candidate pool with individuals having a wonderful variety of professional and educational backgrounds and experience levels. This diversity allows us to offer you a wide range of profiles to match your unique needs. The candidates represented by our Agency must also have authorization to work legally in the United States.

Q. How does Town + Country Resources screen candidates?

A.   The candidates you meet through us will have completed a detailed application as well as a thorough interview with our Placement Counselors. We speak to each reference at length and write up a detailed summary for your review. We encourage you to speak with these references as well. In addition to verifying recent work experience, we request legal documentation sufficient to complete their I-9. As part of our placement process, we conduct several background checks including driving record check, Social Security scan and a criminal background check. If the candidate is placed in a childcare position, we request the candidate’s CPR certification, TB test and, after you and your candidate have agreed on employment terms, arrange to have their fingerprints registered with TrustLine, California’s registry for in-home childcare providers. Additional background checks can be ordered on an a-la-carte basis.

Q. How do I know which candidate is right for my needs?

A. You will be working with one of our experienced Placement Counselors who will help you create a job description and schedule that will address your needs. Your Placement Counselor will let you know about all of the appropriate candidates who match your job profile. We schedule candidate interviews at your convenience and tailor your search based on your ongoing feedback. When you meet a candidate you are interested in hiring we will coach you through the Working Interview and help you write a detailed work agreement.

Q. What is the Agency’s Fee?

A. There is a one-time, non-refundable $250 Registration Fee that will allow you lifetime access to our qualified candidate pool plus access to our Placement Counselors to advise and support you through the entire home staff hiring process. If you hire a candidate we refer to you, our Referral Fee is as follows:

All Full-time Nanny, Housekeeper, Professional Caregiver Candidates
18% of gross annualized compensation (minimum fee = $3,000)

All Part-time Nanny, Housekeeper, Professional Caregiver Candidates
18% of gross annualized compensation (minimum fee = $1,500)

All Baby Nurse Candidates
25% of anticipated gross compensation (minimum fee = $50 per day)

All Temporary Candidates (other than Hotel Nannies)
35% of gross compensation (four-hour minimum)

All Hotel Nanny Candidates
$10 per hour, or $15 if less than 24 hours notice (four-hour minimum; no registration fee)

All Estate Staffing and Specialized Search Candidates including Chefs and Personal Assistants
25% of gross annualized compensation (minimum fee = $3,000)

The Referral Fee includes background checks and, for childcare positions, fingerprints & fees for the TrustLine application.

In the event that you and your employee separate during the first twelve months of employment for any reason, we will offer you a partial credit of your original fee to be applied towards agency fees for any future search. This credit is pro-rated based on the employee’s last day in the position. We provide our services under a written Referral Agreement, and our Placement Counselors can provide a more detailed outline of all of the terms and fees mentioned.

Q. What geographic areas does Town + Country serve?

A. Town + Country Resources places Nannies and Estate Staff in the San Francisco Bay Area and greater Northern California. Our clients and qualified household staff professionals span the following areas: San Francisco County, Santa Clara County – including Campbell, Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Saratoga, Sunnyvale; San Mateo County – including Atherton, Belmont, Burlingame, Half Moon Bay, Hillsborough, Menlo Park, Millbrae, San Carlos, Portola Valley, Woodside; Contra Costa County – including Alamo, Blackhawk, Danville, Diablo, Lafayette, Livermore, Moraga, Pleasant Hill, Walnut Creek; Marin County – including Kentfield, Mill Valley, Ross, San Rafael, Sausalito, Tiburon; East Bay including Alameda, Berkeley, Oakland, Piedmont, Orinda; Wine Country – including Healdsburg, Napa, Sonoma, St. Helena; Monterey County – including Carmel, Monterey and Pebble Beach.

Q. I want to begin my search for a household professional with your Agency. What’s the next step?

A.  We look forward to assisting you with your search for a household professional. You can simply complete this form and a Placement Counselor will get in touch with you, or call us during our business hours, Monday through Friday 8:30 AM to 5:00 PM Pacific Time, to talk with one of our trained Placement Counselors or to arrange a personal meeting at one of our Bay Area offices:

Peninsula: 650-326-8570

San Francisco: 415-567-0956

East Bay: 510-463-3600

Wine Country & Marin:  707-603-1169

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